Mialtus Insurance Broking Pvt. Ltd. (“Mialtus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.mialtus.in, use our services, or interact with us in any way. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information from you:

a. Personal Information

When you register, fill out forms, request quotes, or contact us, we may collect:

• Name, contact number, and email address
  • Date of birth, gender, and address
  • Identification details (e.g., PAN, Aadhaar, etc.) where required for KYC
  • Policy numbers, claim details, or related documents
  • Payment details (processed securely through third-party gateways)

b. Non-Personal Information

We may collect information automatically through cookies or analytics tools, such as:
• Browser type and version
• Device information and IP address
• Pages visited, time spent, and site navigation behavior

3. How We Use Your Information

We use your information to:
• Provide, manage, and improve our insurance services
• Process policy issuance, renewals, and claims
• Respond to queries and provide customer support
• Send updates, offers, and policy reminders (only with your consent)
• Comply with legal and regulatory requirements
• Enhance website performance and user experience

4. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:
• Insurance companies for underwriting, issuance, and claims processing
• Regulatory authorities (IRDAI, insurers, or law enforcement) as legally required
• Technology partners and service providers who support our operations (with confidentiality agreements in place)

All third-party partners are required to follow the same level of data protection and confidentiality standards as Mialtus.

5. Data Security

We adopt industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, restricted internal access, and regular audits. However, while we strive to protect your data, no digital transmission or storage method is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us recognize repeat visitors, analyze traffic, and personalize content. You may modify your browser settings to disable cookies, but some website features may not function properly.

7. Your Rights

As a user, you have the right to access, correct, or delete your personal data, withdraw consent for marketing, and lodge complaints with data protection authorities. To exercise these rights, please email us at legal@mialtus.in.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described above, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Our website may contain links to external sites. Mialtus is not responsible for the privacy practices or content of such third-party websites. We encourage you to review their privacy policies before sharing any personal information.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised ‘Effective Date.’ Continued use of our website after such changes constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, please contact:

Mialtus Insurance Broking Pvt. Ltd.
Email: helpdesk@mialtus.in